Refund policy

Return & Replacement Policy

At Recreational Innovations, we want you to be completely satisfied with your purchase. Please review our return and replacement policy below:

Damaged Items in Shipping

If your order arrives damaged, we are here to help.

• What to Do:
  Please inspect your order upon delivery. If you notice any damage, contact us within 7 days of receiving your item.

• How to Report:
  Email us at info@recreationalinnovations.com with the following:

  • Your order number

  • Photos of the damaged item and packaging

  • A brief description of the issue

• Resolution:
  Once we verify the damage, we will ship a replacement at no additional cost. In some cases, we may provide a return label for the damaged item.

Non-Damaged Returns

We accept returns for non-damaged items within 7 days of delivery on most products. If you are not satisfied with your purchase, you may return the item for a refund of the product price.

Please note:

• Original shipping charges are non-refundable.
• Return shipping costs are the responsibility of the buyer.
• Items must be returned in new, unused condition and in original packaging.
• Some products are unable to be returned for a full refund, due to them being considered used, a common example would be like a car. Similarly, once a dock, PWC port, kayak launch, watercraft, or floatation device touches the water it is considered used. 

We recommend reviewing product details carefully before purchasing to ensure it meets your needs.

Questions?

If you have any questions about this policy, feel free to contact us at info@recreationalinnovations.com.